dr Rashmi Hebalkar

CUSTOMER SERVICE

Customer service is the service given to the customer before, during and after a sale to ensure that they are satisfied with the product or service. Dynamic customer service is essential in a business because it maintains special relationships with existing clients which is a foundation for getting new customers and getting profits. 


Customer service can be experienced in many forms in business but ultimately the persons who interact with the clients physically make an impression of the company. That is why organizations are keen on training their service provider with skills that would ensure the customer experience is exceptional through methods such as being courteous and showing empathy towards the customer. 


To understand what tactics to apply to achieve customer service from a sales perspective, the business owner needs to understand the different kinds of clients and how to handle them. 


CLASSIFICATIONS OF CUSTOMERS 


1. Potential Customers. These kinds of clients are those that have not yet become clients but show some interest in your business. Potential customers just need to be given the reason why they should choose your product or services over the rest, they need to be shown value and how engaging with your business can be of importance to them. The tactic to employ here is to be nurturing and show them that you are available in case they need any assistance or advice on the business products. 


2. New Customer. These are the kinds of customers who have for the first time bought your product or service they are trying to learn about your product and the best service you can offer in this case to try and explain how the product works to ensure a proper adaptation. Another customer service option that would be helpful at this point is ensuring that the customer can contact the business at any point. 


3. Impulsive Customer. These customers do not need much convincing to buy the product or engage in a product, all the company needs to do is make the checkout process easy and quick, and in case the client asks a question to make it brief and straight to the point, and you will have yourself a sale. 


4. Discount Customer. This customer is the type that see value in the product but cannot purchase unless they get some discount, If your product has some form of discount they will engage in it but once the deal is over the chances of this client walking are very high. The business needs to show this type of client that together with the discounts given the company also offers excellent customer service which is unparalleled. And when explaining deals to this client give necessary details and then provide an enticing offer to keep them coming back. 


5. Loyal Customer. These are the kind of customers that will keep coming back for more they will even recommend your product to other people. As a business you are supposed to leverage this kind of customer’s experience to find out what works for them and what needs improving. Give them a platform to give some type of feedback then capitalize on the positives and work on the negative.

 

Stretch Film Machine

double layer stretch film machine
double layer stretch film machine
Automatic Stretch Film Rewinding Machine

 Double layer stretch film machine uses LLDPE as main material and adopts several kinds of resins to manufacture the single/double-side self-sticky stretch wrapping film. The film has good tensile strength,anti-pricking ability and impact strength. Its good shrinking memory function and self-sticky can make goods integrity to prevent goods from loosening and collapsing during transportation and being polluted by dust. The transparency and tensile strength of this product can make the packaging beautiful, economical and practical. The film can be widely used in wrapping of palletized goods. Its a good substitute for hot shrinking packaging film during transportation.   Technical Parameter:
Item/Model KD-500*2 KD-1000*2 Screw diameter(mm) 55*2 65 *2 L/D ratio of screw (L/D) 28:1 28:1 width of die head (mm) 650 1250 Width of finished products(mm) 500(250*2rollers) 1000(500*2rollers) Thickness of finished products (mm) 0.017-0.05 0.017-0.05 Structure of film layers A/B A/B Max output (kg/h) 40 100 Linear speed of machinery (m/min) 10-120 50-100 Total power (KW) 50 140 Overall dimensions (L*W*H)m 6*1.5*2.5 10*4*3 Weight (T)(About) 3 8 Optional Equipment:   1) Auto loader  2) Auto dry hopper  3) Motorize net changer  4) Hydraulic net changer  5) Air shaft  6) gule pump
   
           

CE Certificate

Kingdom Machine co.,ltd team professional produce rotogravure printing machine, blown film lines, blown film extrusion,bag making machine,flexo printing machine,stretch film machine,bubble film machine,recycle machine for over 15 years.

Kingdom Machine co,ltd
Mobile:0086-13088651008 

mobile:0086-13566179950
 kingdombillwang@hotmail.com 

kingdombillwang@yahoo.com 
http://www.gravureprintingmachine.com
http://www.blown-film-extruder.com
Ruian Economic Zone,Wenzhou,China 325200
 Tel.:0086-577-65127709

Fax:0086-577-56848008
Skype:kingdombillwang 

whatsapp:0086-13088651008
 viber:0086-13088651008

Tango:0086-13088651008